Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 214

How Stellar Branding Helps Studs Dazzle

Featuring: Anna Harman, Co-founder & CEO, Studs

When Anna Harman wanted to get a new ear piercing, she only had two viable options: an upscale boutique that would charge her hundreds of dollars…or a tattoo parlor. While the latter was just as safe as the former, the experience left her feeling wanting more. Most of all,…

Episode 213

EX: The Force Multiplier for CX

Featuring: Will Eadie, Chief Revenue Officer, WorkJam

Will Eadie is in the world of employee experience, also known as EX. He and his company WorkJam believe that a great EX leads to a great CX. If that’s the case, why do so many retailers struggle to invest in the right tools and strategies that drive EX?…

Episode 212

Hungryroot’s Chief Digital Officer on Balancing Marketing Art and Data Science

Featuring: Alex Weinstein, Chief Digital Officer, Hungryroot

Alex Weinstein is equally passionate about marketing and data science, and he’s putting that passion to good use as Chief Digital Officer of Hungryroot. Although one could easily lump Hungryroot in with other grocery delivery services, the company is investing heavily in artificial intelligence to power customer-facing touch points…

Episode 211

IPSY is Making Over the Membership Model

Featuring: Kristy Westrup, Chief Merchandising Officer, IPSY

We’ve all heard about subscription models that give customers monetary perks in exchange for recurring purchases. But brands like IPSY are elevating this concept by integrating compelling content, community and exclusive access to products. IPSY’s merchandising team plays a central role in bringing the brand promise to life. Led…

Episode 210

AI in Focus: Lessons from Zenni Optical

Featuring: David Ting, CTO and Global General Manager, Zenni Optical

As CTO and Global General Manager for Zenni Optical, David Ting plays a critical role in determining the company’s key technology investments and experience priorities. It should come as no surprise, then, that artificial intelligence (AI) has been at the top of his priority list. During this week’s…

Episode 209

How Albertsons is Transforming Grocery Shopping Experiences

Featuring: Jill Pavlovich, SVP of Digital Shopping Experiences, Albertsons | Francisco Bram, VP of Marketing and Customer Insights, Albertsons

Jill Pavlovich and Francisco Bram work very closely on shaping the customer experience for Albertsons shoppers. Together, they collect, integrate and analyze rich customer insights and then transform this information into compelling experiences across all channels. During this episode of Retail Remix, they share more details on: RELATED LINKS:…

Episode 208

What Retail Brands Can Learn from Beyoncé

Featuring: Dr. Marcus Collins, Author, Cultural Translator, University of Michigan Marketing Professor

Dr. Marcus Collins isn’t just a professor. He is an author, a marketing strategist who has worked with some of the world’s top tech brands and musical acts, and a cultural translator. It is this rich career history that has inspired his latest book, For the Culture: The Power…

Episode 207

Inside the World’s Most Innovative Retail Stores

Featuring: Jack Stratten, Head of Trends, Insider Trends & RETHINK Retail Top Retail Expert

As Head of Trends for Insider Trends, Jack Stratten has toured some of the world’s newest, and most innovative, retail stores. Through these tours, he has been able to uncover how consumer behaviors have shaped storytelling techniques, technology integration and more. During the NRF Big Show, Jack sat down…

Episode 206

How Boisson Unlocked New Opportunities for NA

Featuring: Nick Bodkins, Founder, Boisson

Boisson was created to make it easier for consumers to discover and learn about non-alcoholic beverage brands. The company helped jumpstart the market, which is projected to have a 25% compound annual growth rate through 2028. Founder Nick Bodkins had a vision where Boisson was “the Sephora of…

Episode 205

The Future of Loyalty Programs: Community, Crowdsourcing and Beyond

Featuring: Kelly Cook, President of Brand, Technology and Finance, David’s Bridal

Brands and retailers that specialize in formal events and big “life moments” (think weddings, proms and the like) need to think about customer loyalty — how to win it and how to keep it — in a completely different way. For example, David’s Bridal has leaned into community and…

Episode 204

Why Retail Leaders are ‘Stuck Halfway Up the Ladder’

Featuring: Brian Librach, Author, The Retail Leader’s Roadmap

Brian Librach has held leadership positions at various retail brands, from Old Navy to Pacific Sunwear and Urban Outfitters. Needless to say, he’s faced his fair share of hardships and lessons learned. The one big thing he has found is that many retail leaders are “stuck halfway up the…

Episode 203

How Roku is Shaping the Shoppable Content Era

Featuring: Sarah Monahan, Head of Verticals, Roku

Connected TV (CTV) is becoming a central marketing and advertising channel for brands as streaming networks bolster their subscription offerings. They’re becoming a conduit for delivering engaging, personalized campaigns that drive brand awareness, product discovery, in-store traffic and conversions. Roku is helping drive this new era of shoppable content…

New episodes released weekly on Monday mornings.