Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. The technology adds to Samsonite’s growing tech stack, which includes Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service.
These solutions are built on Oracle Cloud Infrastructure (OCI) to help streamline and centralize Samsonite’s back office operations while also empowering store employees. Associates get access to complete inventory visibility across channels so they can better serve customers and recommend a broader assortment of products.
“Whether in-store or online, we are committed to giving both our staff and customers the best experience through technology,” said Vincent Van Der Schueren, IT Director of Digital Wholesale and DTC for Samsonite Europe in a press release. “With Oracle’s mobile retail POS system, we are taking one more step in this journey. Together with our existing Oracle Cloud solutions, we empower our associates with the information they need to give our customers more relevant, impactful interactions while also helping move inventory across channels.”
Samsonite also used Oracle APEX to build Bagsupport, a “luggage-as-a-service” app designed to save airlines time and money by handling passenger claims and repairs for damaged luggage. The app runs on OCI to help reduce downtime and ensure global reach.
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